You can request a full refund within 7 calendar days of the payment you want refunded. The clock starts at the moment the charge succeeds, not when you first log in.

You do not need to explain why. We may ask what did not work for you, but answering is optional and has no effect on the refund.

1. Email support@metal-stream.com from the address on your account.
2. Write "Refund request" in the subject line.
3. Include the date of the payment, or the receipt number from your Stripe email.

We confirm receipt within 2 business days and submit the refund within 5 business days of your request. Stripe then returns the money to your original payment method — usually 5 to 10 business days depending on your bank. We cannot make that part faster.

Your access ends when the refund is issued.

Payments are not refundable once the 7-day window has closed. For Pro, this means:

• You can cancel at any time, and you keep access until the end of the month you have paid for.
• Cancelling mid-month does not produce a partial refund for the days you did not use.
• Each monthly charge has its own fresh 7-day window, so if a renewal catches you by surprise, tell us within 7 days and we will refund it.

That last point matters: we do not want to keep money from a renewal you did not intend to pay. If a monthly charge surprises you, email us. We will refund it and cancel the subscription.

• Payments older than 7 days, except for the surprise-renewal case above
• Accounts terminated for breaching the Terms of Service — for example, sharing credentials or redistributing our data
• Repeated subscribe-and-refund cycles by the same person, which we treat as abuse
• Short service interruptions, upstream data outages, or delays in third-party data sources

Extended downtime that is our fault is handled separately: we may credit affected subscribers at our discretion, whether or not you ask.

If something is wrong, email us first. Almost everything can be sorted out faster and more completely by email than through a card dispute, and a refund from us reaches you sooner than a chargeback does.

We respond to every refund request within 2 business days. If you have emailed us and had no reply in that time, you have every right to escalate.

If you are a consumer in a country whose law gives you a stronger right of withdrawal than this policy does, that law applies to you and this policy does not reduce it.